- Categorization of complaints on the basis of their severity.
- All solutions are maintained in the database.So ,if needed ,you can select the solution or can fix new solution for any challenging problems.
- Web based complaint management module get integrated with the website.
- Customers can directly paste their concern through the website and can even get the relevant solutions as early as possible.
- Customer can even deliver their valuable feedback to the companies through this software.
- Complaints can now be seen as value addition for the business growth as they identify all the flaws of the product and suggest rectifications.